Courier checking delivery instructions at an apartment entrance.

FOR PROFESSIONAL COURIERS

Less waiting.
Less guessing.
Smoother deliveries.

No buzz number. Resident doesn’t answer. Building policy isn’t clear. You finally get upstairs and no one answers the door.

CCAN is designed to reduce the friction that slows couriers down. At participating buildings, verified couriers can know the rules before arrival, receive streamlined resident-authorized access and follow a clearer delivery process.

Become a CCAN Verified Courier

Illustrative CCAN delivery screen for fictional Eco Estates, unit 1805. Submitted, building detected and concierge notified are complete; travelling is active. Arrival, approval and completion remain pending.

Sound familiar?

These are common challenges couriers face every day.

No buzz number provided.

You arrive and have no way to get inside.

Resident doesn’t answer the intercom.

You’re standing outside while your next delivery waits.

Building policy isn’t clear.

Upstairs? Lobby? Sign in? You often find out after arriving.

Resident buzzes you in but doesn’t answer the unit door.

Now you’re waiting again.

Every building works differently.

Different concierge procedures, elevators, entrances and delivery rules.

Know before you arrive.

CCAN gives you building delivery information before you get there — including unit-delivery rules, lobby procedures, check-in requirements, elevator instructions, parking/loading information and after-hours policies.

Know the rules before you
reach the door.

Spend less time waiting
for access.

At participating CCAN buildings, residents can authorize eligible deliveries before you arrive. As you approach, CCAN validates the delivery session and your proximity, allowing eligible couriers to receive streamlined building access without waiting for another unanswered buzz call.

Know what to do when
no one answers.

Resident not answering the unit door? Building requires lobby delivery? Order can’t be left in the hallway?

CCAN communicates the building’s delivery and handoff rules so you know what to do instead of guessing or waiting unnecessarily.

Need more time? Let the
building know.

Some buildings may set a delivery time limit. CCAN alerts you as the limit approaches. If the resident is delayed, the elevator is slow or another issue occurs, you can request additional time and provide a reason.

One verification. A growing network.

CCAN isn’t tied to one delivery platform. Whether you’re delivering through Uber Eats, DoorDash, Instacart, Skip or another participating service, your CCAN Verified Courier identity can work across participating CCAN buildings.